The Opportunity:

Group Chief Commercial Officer at AutoXpress Ltd how to apply

• The Channels Planning and SRE Engineer will have the duty of guaranteeing the availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms, reporting to Delivery & Support Lead, Channels IT.
• This position prioritizes operational support, system uptime, and availability of digital channels, requiring a combination of analytical skills, critical thinking, technical expertise, and domain knowledge to develop engaging digital experiences that align with user needs and organizational goals.

Roles & Responsibilities:

The Group CCO will report directly to the Executive Director and oversee the retail business across Kenya, Tanzania, Rwanda, Uganda, and Zambia. Key responsibilities include:

• Overall P&L performance for the retail business unit.
• Leading all sales and marketing activities targeting key customer categories: Individuals, SMEs, Taxis, and Garages.
• Enhancing customer experience and engagement across all touchpoints.
• Ensuring operational excellence and efficiency of the branch network.
• Driving employee engagement and effectiveness.
• Establishing and expanding new branches.
• Utilising analytics and customer insights for strategic decisions.
• Managing the supply chain of auto parts, accessories, and lubes (PAL).
• Overseeing sales activities of PAL to wholesale part dealers.
• Growing and developing our second brand, “XpressFit,” which currently has three branches.

Requirements:

• University degree in technical, financial, or business management, or an equivalent Masters.
• Minimum of 5 years of progressive experience in senior management roles.
• Proven track record of developing and executing business plans for significant B2C organisations, ideally in retail and service-led businesses, resulting in sustainable profit increases.
• Strong analytical skills and experience in data-driven decision-making.
• Experience in developing and implementing product and service propositions to meet market requirements.
• Demonstrated accountability for implementing change and improvement programs within agreed timescales and budgets, including P&L responsibility.
• Senior leadership experience in a multi-level organisation, ideally with a branch network spread across a large geographic area.
• Proven ability to mentor and develop talent, ensuring clear succession planning.
• Strong communication skills and the ability to build buy-in for ideas across a broad range of stakeholders.
• Experience in developing sustainable partnerships with customers and suppliers, achieving commercial objectives through effective negotiation.
• Successful track record of implementing marketing strategies that drive customer growth and increased share of wallet, ideally including digital marketing components.
• Knowledge of the automotive retail environment, tyre industry, and spare parts industry is a plus.
• Business experience in East Africa or a similar emerging market is advantageous.
• Experience in a PE-backed business is advantageous.