Operations Manager Africa at Tony Blair Institute-apply!

• The Operations Manager, Africa will be either directly responsible for implementing the tasks below or will provide oversight of staff and departments that perform these functions.
• Oversee all facets of TBI properties’ upkeep and management in Africa. Ensuring that our offices match TBI standards in terms of office branding, IT equipment, number of chairs, and meeting spaces based on national staff members will be part of this. Along with managing office cost reduction programs, this position will collaborate closely with operations assistants and country directors. Make a SOP for facilities in Africa.
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• Ensure standardization of operations in all our countries of operations in Africa. This will involve working closely with the Ops assistants in countries, standardizing JDs with the country directors, reviewing OKRs for the Ops assistant role and upskilling them as needed.
• Support in setting up appropriate office locations. Conduct and document security assessments of new buildings. Ensure a facilities list is kept up to date for all offices in Africa.

Operations Manager Africa at Tony Blair Institute-apply!

Ongoing Business Support Functions

• IT: liase with central IT support and HR onboarding teams, to ensure that all staff have adequate and functioning IT equipment.
• HR and staffing: liase with central HR teams to manage onboarding of new staff, advise country staff on HR and staffing policies, support team members in country with ongoing work permit/visa queries.
• Admin: support the Managing Director, EA Regional Director and country leadership team with logistics support
• Legal and Finance teams: liase with those teams ensure adequate documentation and support with ad-hoc requests related our corporate entity in Kenya (currently undergoing registration and activation)
• Coordinate in country moves outside of core locations
• Support arrival procedures of international staff and visitors to the Kenya programme and EA/Africa Headquarters

Office Operations

• Onboard and oversee local vendors including cleaners, office service providers etc. Ensure that we provided standard support across all Africa offices.
• Ensure the Kenya government and company policies are being followed regarding protocols and procedures
• Liase with the Global Security and Operations Team to ensure protocols are followed and identify and flag operational risks to the Country Director and Head of SRTO, Africa
• Support projects with leadership visits and events as needed in the region with the logistics coordination between the teams involved
• Participate in the crisis management team in the event of a medical or security emergency.

Finance

• Manage financial activities in compliance with TBI policy and procedures. Ensuring that all countries that require contingency cash is also requested in advance and maintained appropriately.
• Assist the team, the country, regional, and managing directors with central financial management. This includes creating requests for direct payments or advances of funds, keeping an eye on budget expenditures, and keeping accurate records of spending and budgets.

Safety, Security and Access

• With support from the Global Operations and Security team, develop country level security SOPs that are contextually appropriate to the risk to TBI staff and activities in country
• Maintain an active network with other agencies as well as key interlocutors to ensure that TBI understands the security context. Notify the Managing/Regional/Operations Directors, Global Security and Operations Team when the political or security situation may impact TBI’s staff or activities
• Ensure that any violation of safety and security rules as well as security incidents are reported to the Managing Director and Global Operations and Security team
• Work with the Director of Operations & Head of SRTO to enable safe access for TBI staff to new areas and identify key stakeholders and interlocutors relevant to the area of operation
• Ensure that all TBI locations are compliant with fire regulations and equipped with firefighting equipment where necessary
• Act as the point of contact in country to carry out security tasks as directed by the Global Security and Operations team
• Maintain an up-to-date country Flap sheet and communications tree.
• It is also expected that the postholder will cover any other duties as required where capacity and availability permits. These duties will be communicated in advance and agreed with the Country Director and Head of SRTO where possible.