Customer Service Assistant at CIC Insurance

PURPOSE:

To provide administrative and technical support to the branch, captive and independent intermediaries.

To provide general customer service in respect to all lines of business for all CIC subsidiaries.

PRIMARY RESPONSIBILITIES:

• Check compliance of agents with IRA regulations;
• Confirm compliance of the necessary regulatory business licenses;
• Provide input for the branch reports;
• Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch;
• Receive, stamp, scan, index and distribute mail within and outside the Branch;
• Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels;
• Handle customer service issues in underwriting and claims;
• Escalate Customer queries to the relevant job role if necessary;
• Maintain professional ambience within the office premises;
• Promote the organization’s customer service charter;
• Generate quotations in consultation with the Branch Underwriter and Branch Manager;
• Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents;
• Support all CIC events in the branch territory both for internal events and those involving CIC Stakeholders and /or the general public
• Handling and accounting for money within laid down procedures (Cash, Cheques, credit and debit cards, etc.)
• Participate in premium collection and renewal follow up for the branch.
• Group Life Underwriting, claims and loading of schedules

Key Skills, Knowledge, Experience and Behavioural Competencies

These are defined as;  Proficiency Level Description Essential E Desirable D Academic and Professional Requirements Particulars Detail Specific Field or Qualification  NeedType Education Bachelor’s Degree Bachelor’s Degree in a relevant field, E Computer literate in MS Office and other office applications E Part qualification in relevant professional field would be an added advantage D Experience Required:  Description Required years of experience  Need Type Relevant experience 1 E Behavioural Competencies - Advertisement - These are defined as:   Proficiency Level  Proficiency Definitions Level 1  Aware (A)  ·      Applies the competency in the simplest situations.·      Requires close and extensive guidance.   Core Competencies  Proficiency Required 1.    Customer Focus A 2.    Business Acumen A 3.    Driving Innovation A 4.    Driving Business Performance A 5.    Negotiation and Influence A 6.    Effective Communication A

Leadership Competency Proficiency Required 1.            Planning and organizing A 2.            Accountability A 3.            Quality Decision Making A 4.            Building Partnerships A 5.            Continuous Learning A 6.            Emotional Intelligence A 7.            Conflict Management A

Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position)

·         Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through:  https://cic.co.ke/career/ clearly indicating the position being applied for.

The application should reach us by close of business on 25^th April 2024. Please note only short-listed candidates will be contacted. If you do not hear from us by 30^th May 2024 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.