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Customer Service Agent H.B. Fuller

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Customer Service Agent H.B. Fuller

about H.B. Fuller

Leading worldwide supplier of adhesives, H.B. Fuller is committed to improving adhesives, sealants, and other specialized chemical solutions to enhance goods and people’s lives. We are probably where your day starts and ends. You can find industrial adhesives and sealants made by H.B. Fuller almost anywhere you look, including the windows that let you see and the periodicals you read. We probably developed the specialty adhesive in your baby’s disposable diaper, the seals that keep your refrigerator airtight, and the glue holding together your cereal box. Despite being essentially undetectable, our goods are essential to maintaining the comfort and quality of contemporary life. We take pleasure in adding value while collaborating with our clients. Customer Service Agent H.B. Fuller

PRIMARY DUTIES

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as customer service agent you are required to perform the following roles:

Customer Service 

  • Manage every facet of the order cycle for the designated customer area/portfolio, including entry, maintenance, confirmation, and follow-up, to guarantee client satisfaction and a simple customer interface.
  • Organize the final customer response and handle all customer interactions with professionalism.
  • Inform customers of any changes that could have an impact on their order.
  •  SAP administration: update in a timely manner customer master, CoA, invoice query resolutions, customer complaints etc.
  •  Liaise regularly with other functions such as Finance, Logistics, SC, & Sales, to ensure OTIF delivery to our customers.
  •  Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
  •  Control of consignment stocks, where appropriate.
  •  Completion of customer portals, where appropriate.
  •  Build and/or improve on lasting relationship with customers through knowledgeable communication.
  •  Exercise ownership in performance of duties. Seek problem resolutions using appropriate resources in a timely manner while minimizing cost impact to company.
  •  Seek to understand and include customer requirements in all operational plans and activities.
  •  Provide effective follow up and feedback to ensure customer requirements are being met.
  •  Ensure customer and community service standards are considered in all operational activities.
  •  Document and initiate dispute resolution process as appropriate to ensure customer satisfaction. Engage sales or customer service management for assistance.
  •  Monitor and enforce material allocations with customer while maintaining positive customer relations.
  •  Coached and trained, by Customer Service Supervisor and/or senior colleagues, to effectively manage work situations of moderate degree of complexity, which could impact company image and/or sales dollars and cost.

MINIMUM REQUIREMENTS

  •  2+ Years’ Experience
  •  High school degree; commercial school education
  •  Fluency in written and spoken English and at least one other major language
  •  You´ll need to have one of the 2:

1. competent in one of the major languages, such as Chinese, Spanish, German, Dutch, Greek, Turkish, French, etc., in addition to English.
2. a minimum of two years’ experience in regionally focused customer support or customer service roles.

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  •  The Customer Service Agent reports to a Customer Service Supervisor and will be performing tasks under supervisor guidance while being trained and gaining business acumen.

GENERAL REQUIREMENTS

  • strong computer skills and a high level of MS Office suite
  • ability Focusing on the needs of the customer and having the flexibility
  • to react to various character kinds of outstanding abilities in presenting and communication Capacity to efficiently manage time, prioritize tasks, and fulfill deadlines and client demands
  • strong ability to solve problems

Customer Service Agent at H.B. Fuller-apply

Method of Application

Interested and qualified? Go to H.B. Fuller on jobs.hbfuller.com to apply

 

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