Customer Service Representative (E- Commerce) – Nairobi at Ital Global

Job Purpose:

We’re are seeking for a passionate and dedicated Customer Service Representative to join our team, contributing to the smooth running of our online gift shop on a day-to-day basis.

You’ll be pivotal in delivering outstanding customer service, overseeing inventory, merchandising products, addressing sales queries, and, maintaining the overall organization and appearance of the store. In addition to these duties, you’ll handle various administrative responsibilities such as stock management, website updates, vendor coordination, and managing our social media platforms.

Qualifications and Requirements

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• Look no further! Here’s a curated list of top job openings across various sectorsAt least a Diploma holder in Communication and Business Related Field.
• Previous experience in a retail or customer service role is preferred.
• Proficiency with inventory management systems and point-of-sale (POS) software
• Proficiency in using digital and social media platforms for business purposes.
• Basic photography skills and familiarity with image editing software are a plus.
• Ability to work flexible hours, including weekends and holidays, as required

Competencies and Skills

• Exceptional Customer Experience skills
• Outstanding interpersonal skills
• Excellent communication skills
• Strong organizational and multitasking abilities.
• Keen Attention to details and a creative mindset

Key Responsibilities and Duties

• Customer Service
  • Responding to customer inquiries about sales, and providing recommendations on their products.
  • Assisting customers in making their purchases.
  • Package gifts and ensure they are presented attractively
  • Any other Role as assigned.
• Inventory Management
  •  Receive, inspect, and organize incoming merchandise/products.
  • Monitor and restock inventory as required
  • Conduct routine inventory checks to ensure accurate records.
  •  Maintain a clean and organized stockroom.
• Merchandising
  • Arrange shelves and displays to enhance visual appeal and effectively showcase products.
  • Craft attractive gift sets and hampers
  • Capture product images for marketing purposes and maintain a database of high-quality images.
  • Keep the website up-to-date with new products, descriptions, and images.
• Vendor Management
  • Foster positive relationship with suppliers and vendors.
  • Place orders, oversee deliveries, and ensure timely stock replenishment.
• Online Presence Management
  • Manage the shop’s social media accounts, create engaging content to attract and retain customers.
  •  Coordinate relevant promotional activities and campaigns.
  • Respond to customer queries and feedback on social platforms promptly and professionally
  • Monitor and evaluate social media performance metrics.