What the intern will do.

End User Support

• Assist in resolving any ICT-related issues that have been reported through the global helpdesk portal and implement the necessary corrective measures.
• Report issues pertaining to ICT and communicate with the Regional ICT Advisor as necessary.
• Help end users manage their data and develop their ICT skills.
  Provide daily assistance for any ICT-related difficulties.

Technical Support

• With guidance from the Regional ICT Advisor, assist in supporting ICT infrastructure systems & network installations in accordance with organizational set policies and procedures.
• Carry out routine hardware and software upgrades and manage ICT hardware moves between sites and offices as guided by relevant teams.
• Support communications infrastructure – Internet, email, sat phones, PABXs etc.
• Support the monitoring and support of backups processes and data recovery systems
• Assist in maintaining a schedule of hardware and software upgrades (e.g. virus protection) and ensure all PCs are kept up to date with operating systems patches and antivirus software.
• Assist in monitoring software licenses are in place for applications used.
• Assist in keeping a schedule and log of maintenance work completed by contractors.
• Support in tracking and control of equipment being added to the network by visiting staff and consultants, ensuring compliance with procedures for such movements and data exchange

Asset Management

• Maintain the database of ICT equipment, including hardware, software, and network equipment, under the supervision of the regional ICT advisor.
• assistance in monitoring and managing the temporary off-site labor and equipment transportation between locations.
• Keep the entire Fixed Asset Register updated with any new, disposed-of, or moved objects.

IT Administration

• Liaises closely with ICT users and Field Management, Helpdesk and Regional ICT advisor and head office support teams.

Others

• Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment.
• Participating and contributing towards Concern’s emergency response, as and when necessary.
• Take all possible measures to meet Core Humanitarian Standards (CHS).
• Any other duties as assigned by the Line Manager.

Eligibility Requirements

To be eligible to participate in the Internship Program, applicants must meet the following requirements:

• Be Kenyan citizens
• Be Masters, Bachelors or Diploma students from Commission for University Education (CUE) accredited tertiary level institutions studying courses that are relevant to the above programmes.
• The master’s graduates must have completed or at least finished course work.
• Undergraduates and Diploma students must be in their 3rd or 4th year of study and eligible to undertake industrial attachment/placement, as part of the course requirements. This is to be confirmed by a letter seeking industrial attachment/placement from their academic institution.
• Recently graduated i.e. within the last 12 months and unemployed.
• Must be available on a full-time basis, for the entire period of the internship which will be for a minimum of 3 months and a maximum of 6 months.
• Must demonstrate good character, creativity, honesty, positive attitude, ability to learn. This will be assessed based on interviews and reference checks, including from the institution of study